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Your direct contact

You can reach us from Monday to Friday 8 a.m. to 6 p.m.

 

Reception

We are here to help

+49 40 23648268-0

 

Sales Support

Professional assistance, Engineering Service

+49 40 23648268-22

 

Customer Service

Support, Service, Spare Parts

+49 40 23648268-21

 

Ordermanagement

Your Account, Ordering, Shipping, Billing

+49 40 23648268-31

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Send us an email

Write us directly to one of our departments or use our contact form.

 

Reception

We are here to help

 

Sales Support

Professional assistance, Engineering Service

 

Customer Service

Support, Service, Spare Parts

 

Ordermanagement

Your Account, Ordering, Shipping, Billing

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Callback Service

Please fill out the form. We will call you back as soon as possible. Please be aware that your phonenumber is written correctly (full international number).

CURRAX Data Privacy Notice

Protecting the security and privacy of your personal data is important to CURRAX. Therefore, CURRAX (for further company details, please see the “Corporate Information” below) processes personal data in compliance with applicable laws on data protection and data security.

1. Processing of personal data related to your use of our websites, applications and online platforms

Categories of personal data processed, purpose of the processing and legal basis

When visiting CURRAX’ websites, applications or online tools (each a “CURRAX Online Offering”), CURRAX may process the following personal data about you:

  • Personal data that you actively and voluntarily provide via the CURRAX Online Offering (e.g., when registering, contacting us with your inquiries or participating in surveys, etc.), including name, e-mail address, telephone number, information submitted as part of a support request, comments or forum posts, etc.; and
  • Information that is automatically sent to us by your web browser or device, such as your IP-address, device type, browser type, referring site, sites accessed during your visit, the date and time of each visitor request.

We process your personal data for the following purposes:

  • To provide the CURRAX Online Offering’s services and functions and to administer your use of the CURRAX Online Offering;
  • To verify your identity (if you registered for a CURRAX Online Offering);
  • To answer and fulfill your specific requests; and
  • As reasonably necessary to enforce the applicable terms of use, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on CURRAX’ information technology systems.

The legal basis for CURRAX processing data about you is that such processing is necessary for the purposes of:

  • CURRAX exercising its rights and performing its obligations in connection with any contract we make with you (Article 6 (1) (b) General Data Protection Regulation);
  • Compliance with CURRAX’ legal obligations (Article 6 (1) (c) General Data Protection Regulation); and/or
  • Legitimate interests pursued by CURRAX (Article 6 (1) (f) General Data Protection Regulation). Generally the legitimate interest pursued by CURRAX in relation to our use of your personal data is the efficient performance or management of your use of the CURRAX Online Offerings.


In some cases, we may ask if you consent to the relevant use of your personal data. In such cases, the legal basis for CURRAX processing that data about you may (in addition or instead) be that you have consented (Article 6 (1) (a) General Data Protection Regulation).


Cookies

We may use cookies within CURRAX Online Offerings. You can find information on CURRAX’ use of cookies in our Cookie Notice. The Cookie Notice also provides information on how to block and object to the use of cookies and the processing of data collected by cookies.

Links to other websites

This Privacy Notice applies only to CURRAX Online Offerings and not to other websites or applications operated by third parties. We may provide links to other websites and applications which we believe may be of interest to you. CURRAX is not responsible for the privacy practices of such other websites or applications.


2. Processing of personal data related to your business relationship with CURRAX

Categories of personal data processed, purpose of the processing and legal basis

In the context of the business relationship with CURRAX, CURRAX may process the following categories of personal data of current and future contact persons at our customers, suppliers, vendors and partners (each a “Business Partner”):

  • Contact information, such as full name, work address, work telephone number, work mobile phone number, work fax number and work email address;
  • Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;
  • Further information necessarily processed in a project or contractual relationship with CURRAX or voluntarily provided by the Business Partner, such as personal data relating to orders placed, payments made, requests, and project milestones;
  • Personal data collected from publicly available resources, integrity data bases and credit agencies; and
  • If legally required for Business Partner compliance screenings: date of birth, ID numbers, identity cards and information about relevant and significant litigation or other legal proceedings against Business Partners.

CURRAX may process the personal data for the following purposes:

  • Communicating with Business Partners about products, services and projects of CURRAX or Business Partners, e.g. by responding to inquiries or requests or providing you with technical information about purchased products;
  • Planning, performing and managing the (contractual) relationship with Business Partners; e.g. by performing transactions and orders of products or services, processing payments, performing accounting, auditing, billing and collection activities, arranging shipments and deliveries, facilitating repairs and providing support services;
  • Administrating and performing customer surveys, marketing campaigns, market analysis, sweepstakes, contests, or other promotional activities or events;
  • Maintaining and protecting the security of our products, services and websites, preventing and detecting security threats, fraud or other criminal or malicious activities;
  • Ensuring compliance with legal obligations (such as record keeping obligations), export control and customs, Business Partner compliance screening obligations (to prevent white-collar or money laundering crimes), and CURRAX policies or industry standards; and
  • Solving disputes, enforce our contractual agreements and to establish, exercise or defend legal claims.

The legal basis for CURRAX processing data about you is that such processing is necessary for the purposes of:

  • CURRAX exercising its rights and performing its obligations in connection with any contract we make with you (Article 6 (1) (b) General Data Protection Regulation),
  • Compliance with CURRAX’ legal obligations (Article 6 (1) (c) General Data Protection Regulation), and/or
  • Legitimate interests pursued by CURRAX (Article 6 (1) (f) General Data Protection Regulation). 

Generally the legitimate interest pursued by CURRAX in relation to our use of your personal data is the efficient performance or management of our business relationship with you.

In some cases, we may ask if you consent to the relevant use of your personal data. In such cases, the legal basis for CURRAX processing that data about you may (in addition or instead) be that you have consented (Article 6 (1) (a) General Data Protection Regulation).


3. Transfer and disclosure of personal data 

CURRAX may transfer your personal data to:

  • other CURRAX companies in connection with your use of the CURRAX Online Offerings or our business relationship with you;
  • third parties which provide IT services to CURRAX and which process such data only for the purpose of such services (e.g., hosting or IT maintenance and support services); and
  • courts, arbitration bodies, law enforcement authorities, regulators or attorneys if necessary to comply with the law or for the establishment, exercise or defense of rights or legal claims.

Sometimes the recipients to whom CURRAX transfers your personal data are located in countries in which applicable laws do not offer the same level of data protection as the laws of your home country. 

In such cases, CURRAX takes measures to implement appropriate and suitable safeguards for the protection of your personal data. In particular:

  • We share your personal data with CURRAX companies in such countries only if they have implemented the CURRAX Binding Corporate Rules („BCR“) for the protection of personal data.
  • We transfer personal data to external recipients in such countries only if the recipient has (i) entered into EU Standard Contractual Clauses with CURRAX, (ii) implemented Binding Corporate Rules in its organization or (iii) – in case of US recipients – the recipient is certified under the Privacy Shield. You may request further information about the safeguards implemented in relation to specific transfers by contacting datenschutz@currax.net.

Personal data published by you on CURRAX Online Offerings (such as chat rooms or forums) may be globally accessible to other registered user of the respective CURRAX Online Offering.  


4. Retention Periods

Unless indicated otherwise at the time of the collection of your personal data (e.g. within a form completed by you), we erase your personal data if the retention of that personal data is no longer necessary (i) for the purposes for which they were collected or otherwise processed, or (ii) to comply with legal obligations (such as retention obligations under tax or commercial laws). 


5. Withdraw consent

In case you declared your consent for the processing of certain personal data by CURRAX, you have the right to withdraw the consent at any time with future effect, i.e. the withdrawal of the consent does not affect the lawfulness of processing based on the consent before its withdrawal. If the consent is withdrawn, CURRAX may only further process the personal data where there is another legal ground for the processing. 


6. Your rights

Under applicable data protection law you may have the right to:

  • Obtain from CURRAX confirmation as to whether or not personal data concerning you are being processed, and where that is the case, access to the personal data;
  • Obtain from CURRAX the rectification of inaccurate personal data concerning you;
  • Obtain from CURRAX the erasure of your personal data;
  • Obtain from CURRAX restriction of processing regarding your personal data;
  • Data portability concerning personal data, which you actively provided; and
  • Object, on grounds relating to your particular situation, to processing of personal data concerning you.


7. Data Privacy Contact

The CURRAX Data Protection Organization provides support with any data privacy related questions, comments, concerns or complaints or in case you wish to exercise any of your data privacy related rights. The CURRAX Data Privacy Organization may be contacted at: Datenschutz@currax.net. 


The CURRAX Data Privacy Organization will always use best efforts to address and settle any requests or complaints you bring to its attention. Besides contacting the CURRAX Data Privacy Organization, you always have the right to approach the competent data protection authority with your request or complaint.

CURRAX Cookie Policy

This Cookie Notice applies to the present website operated by the CURRAX company referred to under “Corporate Information.”



Status: August 2018



When you visit CURRAX websites, information is stored on your terminal device in the form of a "cookie." Cookies are small files that are stored on your terminal device and save certain settings and data to exchange with our websites via your browser.



For example, cookies enable us to tailor a website to better match your interests or to store your password so that you do not have to re-enter it every time. As a general rule, we never collect personal data via cookies, unless you have given us your express permission to do so.



If you do not want us to recognize your terminal device, please configure your Internet browser to erase all cookies from your device, to block all cookies or to receive a warning before a cookie is stored. You will find brief instructions on how to do this below.



Please note that certain functions of our website may no longer work, or not correctly, without cookies.


Types of cookies

Cookies can be assigned to four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.


Absolutely necessary cookies

are needed for you to navigate within CURRAX websites and operate basic website functions, such as the issuance of anonymous Session IDs for bundling several related queries to a server.


Performance cookies

collect information on the usage of our websites, including for example the Internet browsers and operating systems used, the domain name of the website which you previously visited, the number of visits, average duration of visit, and pages called up.

These cookies do not store any information that would make it possible to personally identify the user. The information collected with the aid of these cookies is aggregated and is therefore anonymous. Performance cookies serve the purpose of improving the user friendliness of a website and therefore enhancing the user’s experience. You can block the use of such cookies by creating an exclusion cookie (see “managing cookies” below).


Functional cookies

enable a website to store information the user has already entered (such as user ID, language selection, or the user’s location), in order to offer improved, personalized functions to the user. Functional cookies are also used to enable requested functions such as playing videos and to make a user’s decision to block or disable a certain function (e.g. web analysis) - “opt-out cookies”.


Cookies for marketing purposes

are used to offer more relevant content to users, based on their specific interests. They are also used to limit the display frequency of an ad and to measure and control the effectiveness of advertising campaigns. They register whether users have visited a website or not, and which contents were used. This information may possibly also be shared with third parties, such as advertisers, for example. These cookies are often linked to the functions of third-party websites. You can block the use of such cookies by creating an opt-out cookie (see “Managing cookies” below).


Managing cookies:

Please note: Not all of the cookies mentioned below will necessarily be used when you browse our website using a mobile terminal device.


Performance cookies: Adobe Analytics

We use Adobe Analytics on our website for the purpose of constantly improving the website and/or detecting errors. For this purpose, Adobe Analytics anonymously stores and analyzes various kinds of data, including the visited website and the website’s metadata, websites that link to CURRAX, the time of the visit, and the browser used.



This Cookie Notice is updated from time to time. You will find the date of the latest update at the top of this page.

Use of Google Analytics

We use Google Analytics to analyse usage of the website. The data gathered thereby are used to optimise our website as well as advertising efforts.

Google Analytics is a web analysis service operated and provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States). Google processes the website usage data on our behalf and is contractually obliged to undertake measures which guarantee the confidentiality of the processed data.

When you visit the website, the following data will be recorded:

  • webpages accessed
  • your behaviour on the sites (e.g. clicks and duration of stay)
  • your approximate location (country and town/city)
  • your IP address (in shortened form to prevent clear identification)
  • technical information such as browser, internet provider, terminal device and screen resolution
  • the origin of your visit (the website or advert from which you came to our website)

These data will be transmitted to a Google server in the USA. Google observes the data protection regulations of the EU-US Privacy Shield agreement..

Google Analytics stores cookies in your web browser for a duration of two years after your last visit. These cookies contain a randomly generated user ID to allow you to be recognised upon future visits to the website.

The recorded data are stored together with the randomly generated user ID to allow pseudonymous user profiles to be analysed. These user-related data are deleted automatically after 14 months. Other data remain stored indefinitely in aggregate form.

If you object to the acquisition of your data, you can prevent it by installing the Google Analytics Opt-out Browser Add-on.

As an alternative to the browser add-on or if you are accessing our website from a mobile device, please use this Opt-Out-Link. This will prevent future data acquisition on this website by Google Analytics (the opt-out only works in the browser and for this domain). If you delete your cookies in this browser, you will have to click on this link again.

You can find more detailed information about this in the Google Privacy Policy.


Use of Google Remarketing

We also use the Google Remarketing function. This enables us to display personalised advertisements in designated advertising spaces on other websites based on the interests you have shown on our website.

You can find further information about this in the Google Privacy Policy. You can prevent interest-based advertising by installing this browser plug-in.

Source: traffic3.net


Use of Google DoubleClick

Our website uses DoubleClick by Google, a service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). DoubleClick uses cookies and similar technologies to display advertisements which are relevant to you. The use of DoubleClick allows Google and its partner websites to switch advertisements to our website or other websites on the internet based on previous visits. These incoming data can be transferred to a server in the USA by Google for analysis and stored there. For cases in which personal data is transferred to the USA, Google is subject to the EU-US Privacy Shield.

You can prevent the saving of cookies by adjusting the settings of your browser accordingly (as described above). You can also prevent the data generated by the cookies about your use of the website from being collected and transmitted to Google and their further processing by Google by downloading and installing the Browser Plug-in for DoubleClick deactivation. As an alternative to the browser plug-in or in browsers on mobile devices, you can deactivate the “Ad Personalisation” switch in the Google Ad Settings. In this case Google will only display general advertisements which have not been selected using the information gathered about you.

You can find more detailed information about this in the Google Privacy Policy.

Our brands

CURRAX has been focusing on cooperation with strong partners for years. SIEMENS and FLENDER are a conscious commitment to quality and service.

Years of cooperation have affirmed their mutual trust, allowing us to set the optimal conditions for our customers.

 

Contact

Reception
Tel.: +49 40 23648268-0
e-Mail: Reception@currax.net

Sales Support
Tel.: +49 40 23648268-22
e-Mail: Sales@currax.net

Customer Service
Tel.: +49 40 23648268-21
e-Mail: Customerservice@currax.net

Ordermanagement
Tel.: +49 40 23648268-31
e-Mail: Ordermanagement@currax.net